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MDLIVE

MDLIVE provides 24/7 access to board-certified doctors

Multiple Specialties

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About the product

MDLIVE is a comprehensive telehealth platform offering a variety of medical services including urgent care, primary care, mental health, and dermatology. It connects patients with board-certified physicians and licensed therapists for consultations, diagnosis, and prescriptions when appropriate. The service is designed to be convenient, allowing users to receive care from the comfort of their homes or on the go, with the added benefit of avoiding long wait times typically associated with in-person visits. MDLIVE's providers are specially trained in telehealth and committed to delivering reliable and trusted care.

Assessment Overview

MDLIVE offers reliable 24/7 health care by phone or video. Our national network of board-certified doctors, paediatricians, dermatologists, psychiatrists, and therapists provides personalized care for hundreds of medical and mental health needs. MDLIVE is dedicated to helping you get better and stay well. No surprise costs. No hassle. MDLIVE is a robust digital health product that excels in usability, functionality, data protection compliance, and implementability. It offers a convenient and effective solution for patients seeking virtual healthcare services.

Foundational criteria clusters

This constitutes the foundational threshold.

Technical aspects

MDLIVE's platform is functional, reliable, and designed to handle high traffic, providing user-friendly training resources and easy access to technical support.

Clinical utility and safety

MDLIVE's clinical effectiveness is supported by the use of board-certified physicians and adherence to medical practice standards, though detailed research on clinical outcomes is not provided 3 5.

Usability and human centricity

MDLIVE has a user-friendly interface, is easy to learn, and offers a visually appealing design. It has been developed with user collaboration and provides clear calls to action and feedback 5.

Data management

MDLIVE has a clear privacy policy and allows users to manage their data, but the ease of data deletion and access on different platforms is not explicitly detailed 5.

Functionality

MDLIVE clearly outlines its features and functionality, with specific goals and customizable interactive features such as reminders and notifications 5.

Content

The health-related content provided by MDLIVE is accurate, complete, and reviewed by healthcare professionals, ensuring high-quality information for users 5.

Endorsement

MDLIVE is accredited by the American Telemedicine Association and has two National Committee for Quality Assurance certifications, indicating reputable endorsements 5.

Maintenance

MDLIVE offers updates to its platform and content.

Developer

MDLIVE demonstrates ethical conduct, high interaction quality, and a customer-oriented approach, with a focus on continuous learning and user needs 4 5.

Contextual criteria clusters

Emphasizes the tool's integration into specific scenarios.

Data-protection compliance

MDLIVE reports compliance with relevant data privacy laws such as HIPAA, but detailed compliance information is not explicitly provided 5.

Safety regulatory compliance

MDLIVE identifies and manages user safety risks and includes disclaimers about the limitations of telehealth services, but specific certification processes are not detailed 5.

Interoperability and data integration

MDLIVE allows for data exchange with other systems, but the extent of interoperability and integration with a wide range of e-tools and EHRs is not fully detailed 4.